Thank you for shopping with MWICH! We want you to be completely satisfied with your purchase. Therefore, we offer a 30-day return policy from the date you receive your item.
To be eligible for a return, please ensure that your item is in its original condition, unworn or unused, with tags attached, and in the original packaging. Additionally, you will need to provide a receipt or proof of purchase.
To initiate a return, simply contact us at contact@mwich.com. Once your return is authorized, please send your item to:
MWICH Returns 2430 Royal Windsor Dr Mississauga, ON L5J 1K7, Canada
Upon acceptance of your return request, we'll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
If you encounter any damages or issues with your order upon receipt, please notify us immediately so that we can address the matter promptly.
Please be aware that certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards. Feel free to reach out to us if you have any questions regarding the return eligibility of a specific item.
For exchanges, the most efficient process is to return the original item following the steps above and then place a separate order for the desired replacement.
European Union 14-Day Cooling Off Period:
For customers within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The same conditions apply regarding the condition of the item, packaging, and proof of purchase.
Refunds:
Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to finalize the refund.
If more than 15 business days have elapsed since your return was approved without receiving your refund, please contact us at contact@mwich.com for further assistance.
CUSTOMER SERVICE
For all customer service enquiries, please email us at contact@mwich.com
CONTACT US
WE’RE HERE TO HELP
Address: 2430 Royal Windsor Dr Mississauga, ON L5J 1K7, Canada
Email: contact@mwich.com
Phone: +1 450-231-6154